Privacy Policy
Effective Date: 5/12/24
Last Updated: 5/12/24
At Angels Home Care, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following information about you:
– Personal Information: Name, address, phone number, email address, and other contact details.
– Health Information: Medical history or details related to care requirements (where applicable).
– Payment Information Billing details and payment transaction data.
– Website Usage Data: Information about your visits to our website, including IP address, browser type, and browsing patterns (via cookies).
2. How We Use Your Information
We use your information for the following purposes:
– To provide the care services you request.
– To process payments and invoices.
– To respond to enquiries and communicate with you about our services.
– To comply with legal and regulatory obligations.
– To improve our website and services.
3. Legal Basis for Processing Your Information
We process your personal information based on the following legal grounds:
– Consent: When you provide explicit consent for us to use your data.
– Contractual Obligations: To deliver the services you have requested.
– Legal Compliance: To fulfil legal or regulatory requirements.
– Legitimate Interests: For business purposes, such as improving our services and maintaining records.
4. Sharing Your Information
We will never sell your personal information to third parties. However, we may share your information with:
– Service providers and contractors who assist us in delivering our services.
– Legal or regulatory authorities, where required by law.
– Professional advisers, such as accountants or legal consultants.
5. How We Protect Your Information
We take appropriate technical and organisational measures to ensure your data is secure, including:
– Using encryption technologies for data storage and transfer.
– Restricting access to personal information to authorised personnel only.
– Regularly reviewing our security protocols to protect against data breaches.
6. Your Rights
You have the following rights regarding your personal data:
– Access: Request a copy of the data we hold about you.
– Correction: Ask us to update or correct any inaccuracies.
– Erasure: Request that we delete your personal data.
– Objection: Object to the processing of your data in certain circumstances.
– Portability: Request a copy of your data in a portable format.
To exercise your rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and collect information about website usage. You can manage your cookie preferences through your browser settings.
8. Retention of Your Data
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
– Phone: 01622 715500
– Email: Info@angelshomecarekent.co.uk
– Address: 5 Premier Parade, The Avenue, Aylesford, Kent, ME20 7LN